Refund policy

What this policy covers

This policy covers the subscription a merchant pays Mraya for, to run their store. It does not cover a purchase a shopper makes from a merchant’s own store — each store sets its own return and refund policy for its shoppers, shown on that store’s "Return policy" page.

The short version

It depends on how you pay. Monthly plans: no refunds — cancel any time and keep access until the month you paid for ends. Quarterly and annual plans: if you end your subscription before the term is up, we refund the whole months you won’t use.

How billing periods work

A Mraya subscription is billed in advance for a term — monthly, quarterly or annual, depending on what you chose. Quarterly and annual terms come at a discount versus paying monthly, in exchange for paying several months upfront.

Monthly plans

• You can cancel any time from the Billing page in your dashboard.
• Your store and its features keep working until the month you already paid for ends, then billing simply stops.
• No refund is given for the current month, however early in it you cancel — cancelling stops future billing, it does not refund the current one.

Quarterly and annual plans

These prepay several months at a discounted rate, so ending one early is treated differently from a monthly plan:

• Your store keeps working, and you can request to end the subscription at any point in the term.
• We refund the full months remaining in your term that you won’t use, based on what you actually paid for the term (i.e. at your discounted rate, not the monthly list price).
• The month you cancel in is not refunded — only whole months after it.
• Refunded through the same channel you paid with, after we verify the remaining months on your account.

What is not refunded

• Any part of the current month, on any plan.
• Downgrading to a cheaper plan while staying subscribed — the difference is not refunded; the lower price applies from your next renewal.
• One-time setup, migration or custom-work fees, where these were charged separately from the subscription.
• Usage-based add-ons already consumed within the period — for example AI token usage or SMS credits.

Charged in error?

This policy covers change-of-mind cancellations, not billing mistakes. If you were charged incorrectly — a duplicate charge, or a charge after you had already cancelled — email support@mraya.co with your store name and payment reference and we will investigate and refund any confirmed error.

Bought something from a store on Mraya?

This policy is not for you. Contact that store directly about returning your order — Mraya does not hold or refund shopper payments on a store’s behalf.

Contact us

Questions about this policy: support@mraya.co.

Changes

If we change this policy we will update the effective date above, and tell account holders directly if the change is significant.